How can candidates apply?

Apply by emailing Ahmed.Elhussieny@jazmiramaralaqah.ae.

Call Center Agent

Miramar Al Aqah Beach Resort · Fujairah, United Arab Emirates

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full-timeonsiteSalary not specifiedPosted 1 months agoDeadline: Deadline not specified

View more jobs in Fujairah View all jobs at Miramar Al Aqah Beach Resort Related salary guide Visa & work permit infocall-center-agent-1787210795723

Job description

Miramar Al Aqah Beach Resort is hiring a Call Center Agent in Fujairah to support guest communication and telephone-based service. The position is suited to candidates who communicate confidently in English, manage several requests efficiently, and understand the service expectations of a hospitality environment.

Market Context

Call center and guest-service positions remain relevant within Fujairah's hospitality sector, particularly for hotels and resorts that require direct communication with guests. The salary for this specific vacancy has not been specified, so candidates should confirm compensation directly with the employer. Foreign-hire sponsorship can vary by employer and position in the UAE and should be confirmed during the recruitment process.

Responsibilities

Handle incoming guest calls and respond to enquiries in a professional manner.
Record and communicate guest requests accurately to the relevant hotel teams.
Provide clear information and assistance based on available hotel services and procedures.
Maintain professional telephone communication throughout guest interactions.
Manage multiple requests while keeping responses organised and timely.
Coordinate with relevant departments when guest enquiries require additional assistance.
Support a positive guest experience through clear and courteous communication.

Requirements

Strong spoken and written English communication skills.
Confident and professional telephone communication.
Ability to multitask and manage several guest-related requests.
Previous experience in a hotel or resort call center is an advantage.
Background or experience in food and beverage is preferred.
Immediate availability is preferred.

Required Qualifications

No required qualifications specified.

Preferred qualifications

Previous experience within a hospitality or hotel environment.
Familiarity with guest-service communication and hotel operations.
Experience handling customer enquiries by telephone.
Additional hospitality-related training or certifications would be an advantage.

Required skills

Excellent spoken and written EnglishProfessional telephone communicationStrong customer service skillsEffective multitasking and time managementClear verbal communicationGuest query and request handlingAttention to detailAbility to work effectively in a hospitality environmentProblem-solving and interpersonal skills

CV Preparation Tips

General CareerHunt guidance only — this is not an employer requirement.

Tailor your CV to the responsibilities and skills listed in this vacancy.
Highlight relevant experience and measurable results from similar roles.
Match the wording used in the job description to your experience and achievements.
Keep your CV clear, concise, and easy for recruiters to scan quickly.

Who This Job Is For

This role appears best suited to candidates who have candidates with mid-level experience, the relevant high school background, experience with Excellent spoken and written English, Professional telephone communication, Strong customer service skills and can clearly show how their background matches the responsibilities described in the vacancy.

Application Checklist

Check you meet the experience requirement
Check required education or qualification
Update your CV
Highlight relevant skills
Apply using the official application method

Frequently Asked Questions

Where is this job located?

This role is based in Fujairah, United Arab Emirates.

Is this job remote?

This role is listed as onsite.

What experience is required?

The job is listed at mid level.

What education is required?

The role lists high school as the education requirement.

How can I apply?

Send your application to Ahmed.Elhussieny@jazmiramaralaqah.ae.

Benefits

No benefits specified.

About Miramar Al Aqah Beach Resort

Miramar Al Aqah Beach Resort operates in the hospitality and hotel sector in Fujairah, UAE. The property provides a hospitality environment where guest communication and customer service are important parts of daily operations.