Call Center Agent
Miramar Al Aqah Beach Resort · Fujairah, United Arab Emirates
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Visa & work permit infoJob description
Miramar Al Aqah Beach Resort is hiring a Call Center Agent in Fujairah to support guest communication and telephone-based service. The position is suited to candidates who communicate confidently in English, manage several requests efficiently, and understand the service expectations of a hospitality environment.
Call center and guest-service positions remain relevant within Fujairah's hospitality sector, particularly for hotels and resorts that require direct communication with guests. The salary for this specific vacancy has not been specified, so candidates should confirm compensation directly with the employer. Foreign-hire sponsorship can vary by employer and position in the UAE and should be confirmed during the recruitment process.
Responsibilities
- Handle incoming guest calls and respond to enquiries in a professional manner.
- Record and communicate guest requests accurately to the relevant hotel teams.
- Provide clear information and assistance based on available hotel services and procedures.
- Maintain professional telephone communication throughout guest interactions.
- Manage multiple requests while keeping responses organised and timely.
- Coordinate with relevant departments when guest enquiries require additional assistance.
- Support a positive guest experience through clear and courteous communication.
Requirements
- Strong spoken and written English communication skills.
- Confident and professional telephone communication.
- Ability to multitask and manage several guest-related requests.
- Previous experience in a hotel or resort call center is an advantage.
- Background or experience in food and beverage is preferred.
- Immediate availability is preferred.
Preferred qualifications
- Previous experience within a hospitality or hotel environment.
- Familiarity with guest-service communication and hotel operations.
- Experience handling customer enquiries by telephone.
- Additional hospitality-related training or certifications would be an advantage.
Benefits
No benefits specified.
About Miramar Al Aqah Beach Resort
Miramar Al Aqah Beach Resort operates in the hospitality and hotel sector in Fujairah, UAE. The property provides a hospitality environment where guest communication and customer service are important parts of daily operations.